For the quickest and easiest handling of your return, please follow these steps:
- Please return your order to our warehouse within the cancellation period of 14 days after receipt.
- To ensure quick processing, please enclose the completed returns form with the package.
- Please return the goods only in the original packaging.
- Please keep the receipt of the returned package in a safe place.
- The processing time of the return from receipt in our warehouse usually takes about 7 days.
Depending on the order value, country of delivery or on which platform you placed your order, there are different conditions regarding your return.
Please check in the Walser Shop on the following page what applies to you:
Please contact our customer service for further assistance. Our customer service will be happy to help you:
- Tel. DE/AT/CH (free of charge)*: 0800/07 07 755
- Tel. International*: +43/5572/393584
- E-mail: email@example.com
- Contact form
* The free hotline is only available to callers from Germany, Austria or Switzerland.To reach us from another country, please dial +43 - 5572 39 35 84 (Austrian landline number). Charges may apply. These connection charges depend on your provider.