For orders to Germany & Austria:
Order value under 50 euros: The return costs are to be borne by you
Order value over 50 euros: We bear the return costs. You can request a return label here.
For orders to all other countries:
You are responsible for the return costs.
For the quickest and easiest handling of your return, please follow these steps:
- Please return your order to our warehouse within the cancellation period of 30 days after receipt.
- To ensure quick processing, please enclose the completed returns form with the package.
- Please return the goods only in the original packaging.
- Please keep the receipt of the returned package in a safe place.
- The processing time of the return from receipt in our warehouse usually takes approx. 7-14 days.
Walser Logistics Centre
For more details, please check: