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Wie können wir helfen?
  • Orders
    FAQs about ordering in the Walser Shop.
  • Products
    FAQs about our products.
  • Service
    Further questions about the Walser Shop.
  • Complaint & Return
    Information on complaints, revocation and returns.
  • Shipping & Delivery
    Topics related to shipping and delivery of your order.

Promoted articles

  • Can I cancel an order?

    Of course you have the possibility to cancel yo...

  • Can I order by e-mail or telephone?

    Yes, you can order by e-mail as well as by phon...

  • What payment options are available?

    You can choose between the following payment op...

  • How do I find products that fit my vehicle?

    The easiest way is to select your vehicle direc...

  • Is the product suitable for my vehicle?

    You have found your desired product and are not...

  • How can I reach the customer service?

    You can reach our customer service at the follo...

  • Complaints - What to do in case of faulty orders?

    E.g. the parcel is damaged or an item is damage...

  • How do I return an item and who pays the costs?

    For orders to Germany & Austria: Order value un...

  • How much are the shipping costs?

    For orders to Germany (country of delivery) The...

  • Where is my order?

    As soon as your order has been shipped, we will...

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