How do I return an item and who pays the costs?

For orders to Germany & Austria:

Order value under 50 euros: The return costs are to be borne by you

Order value over 50 euros: We bear the return costs. You can request a return label here.


For orders to all other countries:

You are responsible for the return costs.


For the quickest and easiest handling of your return, please follow these steps:

  • Please return your order to our warehouse within the cancellation period of 30 days after receipt.
  • To ensure quick processing, please enclose the completed returns form with the package.
  • Please return the goods only in the original packaging.
  • Please keep the receipt of the returned package in a safe place.
  • The processing time of the return from receipt in our warehouse usually takes approx. 7-14 days.



Return address: 

Walser Logistics Centre
Neu-Galliner-Ring 8
19258 Gallin


For more details, please check:






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