Return Costs – United Kingdom (UK)

Return costs depend on the value of the goods being returned.

For returns from the United Kingdom:

• If the value is below £200, you are responsible for the return shipping costs.
• If the value is £200 or more, we will provide a free return label. Please contact our customer service team to arrange this.

Registering Your Return

For returns from the UK, please contact our customer service team directly to arrange your return and, where applicable, receive a free return label (for goods valued at £200 or more).

How Do I Return My Order?

Please return the goods to our warehouse in their original condition within 30 days of receipt.

Please note:

• Use the original packaging where possible.
• Keep your proof of postage.

When Do I Have to Pay for Return Shipping?

If you return goods because you have changed your mind and their value is below £200, you are responsible for the return shipping costs.

Please include the invoice in your parcel so that our warehouse can identify your return.

Faulty or Incorrect Items

If you have received a faulty or incorrect item, please contact our customer service team directly.

Please provide:

• A brief description of the problem
• Clear photos showing the issue
• Your order number

Processing & Refunds

Once your return arrives at our warehouse, it will usually be processed within 14 days.

Your refund will then be issued to your original payment method.

Exchanges

We are unable to offer direct exchanges due to system limitations.

Please return the item you ordered and place a new order for the item you would like in our online shop.

Return Address

WALSER GmbH
Neu-Galliner-Ring 8
19258 Gallin
Germany

Further Information

Returns and Exchanges